About — A Profile
← WorkI build cultural brands by connecting stories, communities and audience insight.

Portrait — London
Kitty Wong is a London-based brand, marketing and audience growth leader with experience across contemporary art, rare books, cultural retail, wellness, lifestyle and premium audiences.
My work sits at the intersection of brand strategy, editorial storytelling, CRM, customer intelligence, digital transformation and community building.
Across White Cube, Tate, Shapero Rare Books, Touch Gallery and WSNXT, I have helped grow global audiences, reposition heritage brands, build customer engagement systems and create cultural experiences that drive both relevance and commercial performance.
What connects my work is a belief that the strongest brands are not built through campaigns alone. They are built through stories, rituals, communities, places and consistent audience understanding.
I am particularly interested in how people gather, what makes places meaningful, and how cultural brands create emotional loyalty through experience, content and community.
Brand
Identity, voice, narrative
Audience Growth
Paid, organic, partnerships
CRM & Lifecycle
Klaviyo, Salesforce, lifecycle
Customer Intelligence
Segmentation, insight, attribution
Editorial & Content
Storytelling, social, campaigns
Cultural Strategy
Art, hospitality, wellness, retail
Selected previous roles
- White Cube
Global CRM, Lifecycle & Audience Growth
- Shapero Rare Books
Brand
- Touch Gallery
Brand, Sales and Marketing
- WSNXT
Editor-in-Chief & Curator
- Tate
Marketing and Membership